IT support
Fast, friendly IT help when your team needs it.
When technology stops working, so does your business. SmartCS gives your team a help desk that answers quickly, fixes problems properly and keeps your devices, accounts and systems running smoothly, remotely or on-site.
What our IT support includes
Everything your team needs to keep working, from a quick password reset to a new office setup.
Help desk
One place for your team to get help by phone or email. We troubleshoot and resolve issues quickly, most of them remotely.
Remote support
Secure remote sessions fix most problems in minutes, without waiting for a technician to arrive.
On-site support
When hands-on work is needed, our technicians come to you for hardware, network and setup issues.
User & account management
New starters set up, leavers removed, passwords reset and permissions kept tidy across email and systems.
Device setup & maintenance
Laptops, desktops, printers and phones configured, updated and patched, so they stay secure and reliable.
Proactive monitoring
We watch your systems around the clock and fix many issues before your team even notices them.
Support that fits
Choose how you work with us
Need help with a specific issue or project? Our IT support team is ready. Want your whole IT environment looked after for a predictable monthly fee? Our managed IT services include support, monitoring, security and maintenance.
Either way, you get the same experienced team.
What every support client gets
How support works
A simple process that gets your team back to work quickly.
Contact us
Call or email the help desk. Your request is logged and tracked from the start.
Diagnose
A technician connects remotely or visits to find the root cause.
Resolve
We fix the problem and confirm everything works before closing the ticket.
Prevent
We note what happened and recommend changes so it does not happen again.
Why teams choose SmartCS for IT support
Less downtime
Problems get fixed quickly, so your people stay productive.
People who explain things
Clear answers in plain language, never jargon.
Experienced technicians
A team that works every day with Cisco, Microsoft, Dell and other leading platforms.
Security built in
Every fix and setup follows security best practices.
Grows with you
Support for a few people or a few hundred, across one office or several countries.
Fewer repeat issues
We fix root causes, not just symptoms.
Frequently asked questions
How do we contact the help desk?
Call us at (587) 707-4440 or send a request through our contact page.
Do you offer on-site support?
Yes. Our team provides on-site support from our Calgary office, and remote support wherever you are.
What is the difference between IT support and managed IT services?
IT support focuses on helping your users and fixing problems as they come up. Managed IT services go further: we take responsibility for your whole IT environment, including monitoring, security, backups and maintenance, for a predictable monthly fee.
How quickly will you respond?
Response times depend on your support plan and how urgent the issue is. We agree on them with you upfront, so you always know what to expect.
Can you support our team in other countries?
Yes. We work with clients in Canada, Portugal, Saudi Arabia, Lebanon and the DRC, and most support is delivered remotely.
Need IT help now?
Call (587) 707-4440 or tell us what is going on, and we will get back to you quickly.
Get IT support(587) 707-4440 · 100 Quarry Park Blvd SE #300, Calgary, AB
